Call Analysis
Retrieve missed calls and potential lost revenue, all in real-time, allowing you to
boost productivity and improve overall performance of your business
Why your company needs Call Stats
- Increases productivity / Reduces costs
- Improves staff efficiency / Aids staff training
- Call recording helps solve disputes
What is the value of a lost call to your business?
Imagine what questions you could answer by adding call reporting and an analytics service to your communications solution!
When do you have too many, too few, or just the right amount of staff on board to provide the best customer service? On which day/time of the week do you miss the most calls?
How much business are you losing through abandoned calls?
Benefit from analytical software
Abandoned call recovery: Identify how many sales enquiries you’re missing every day
Calls by time/day: Discover when your incoming calls peak and ensure your team is sufficiently resourced to cope
Financial statistics: Assign estimated order values to successful inbound & outbound calls, specifying a call strike rate, and you will then see the potential revenue in the queue of calls waiting
Wallboards: With highly customisable tiles
Reporting: Schedule customised reports to be emailed directly to your inbox
The power of the cloud!
Quick and easy set up
Anytime, anywhere access via desktop, laptop, tablet, smartphone and the Akixi app
No additional hardware or software required
Automatic upgrades and product enhancements
Simple monthly per-user charge
Scalable and flexible – increase or decrease the service as your business needs change