G-Force Communications | Case Studies | G-Force Communications

Brand

Mackenzie Jones Solicitors

Service

Telephony Systems

Summary

Multi-site law firm operating independent telecom and connectivity solutions needed to consolidate and unite resources.

The program was fast tracked when an incumbent third party system failed, leaving one office off-line. G-Force responded quickly, taking over and immediately restoring connectivity.

Once one site had migrated to a cloud solution G-Force planned a smooth transition to a holistic solution for the remaining three sites.

Problem

Consolidating four locations, each using independent telephony systems, into one solution can seem like a nightmare to many.

Down-time and off-air communications constitutes a no-go zone for any business, especially for a legal firm renowned for excellence.

So when one site stops working and the incumbent supplier says; “no can do”, who can you turn to?

Anna Mills Morgan, Director

G-Force responded quicker and faster than our previous suppliers, especially at the critical moment when we needed them to. They talk a lot of sense and go the extra mile to make sure we’re always happy. Having a single point of contact service provider for our telecoms is a breath of fresh air and makes for sound commercial sense.

Solution

As soon as it became clear that the incumbent supplier couldn’t correct the problem, G-Force were called and responded immediately.

Within a 24 hour period, telecoms and connectivity were restored through the deployment of a new Horizon cloud solution.

Once this step toward a cloud system was taken, G-Force carefully planned a procedure to migrate the remaining three sites to a united and single telecoms solution.

Not only did a consolidated solution represent significant financial savings for the client, but the administrative efficiencies in which calls can be internally transferred from one site to another has revolutionised in-house comms for the firm.

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TomTom recommended G-Force and I can see why. They are refreshingly proactive and give us real confidence that we have a partner who has our best interests at heart. We’ve grown quickly and I must say that G-Force have supported us every step of the way.

Mark Jones, Business Owner

EFS Global

G-Force are a straight-talking, no nonsense company and we like that. Their energetic and practical style appealed to us, as did the solution they presented. Very much our long term partner, their breadth of service range means we have one point of contact to support our day-to-day fleet management needs. In short, we couldn’t do without them.

David Farrell, Director

Hough Green Garage Ltd

Anna Mills Morgan, Director

Mackenzie Jones

G-Force installed our new telecoms system out of hours to ensure zero disruption to our day-to-day operation. I would always recommend G-Force to any business that values connectivity and communications.

Bernard McCabe, Director

Dreamscape Solutions Ltd

G-Force provide a personal service that is always attentive, proactive and highly dependable. I would not hesitate to recommend them to others.

Simon Clifton, Projects Manager

Murraywood Construction Ltd

Their core values and commitment to customer service really stood out for us. G-Force constantly add value to our business and we see them as our long term TomTom Telematics partner.

Brian McKay, Transport Compliance Manager

RF Bellis Haulage Ltd

G-Force understand our business and always respond swiftly to our varying needs. Overseeing our international connectivity requirements for over ten years, they keep our in-field operatives connected 24/7 and help us to control cost across international borders.

Allison Hedley, Office Manager

Sarens

Local and proactive, G-Force are an invaluable extension to our operations and manage our critical communications needs. Dynamic, responsive and focused on us, they are a company we proactively recommend to others.

Graham Boardman, Group Technical Manager

StortEskens

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