11/09/2013

Glass Express Sees 33% More Jobs Completed Every Week, Thanks to TomTom LINK

A Canadian glass processing service, are one of the companies that are using TomTom LINK products to help make their fleet much more efficient, both for their customers and their staff.

Glass Express are one of Canada’s leading glass processing services. With over 300 outlets across Canada and the Northern United States, they supply over 2,000 joiners and glazers across the country, and it’s imperative that their team of drivers and installers is kept informed of the latest jobs. It became even more imperative when they became a partner with the Insurance Corporation of British Columbia, a well-established and highly respected insurance firm in Canada.

The ICBC employed Glass Express to replace broken windshields on cars that needed them. Naturally customers demanded that these jobs were carried out in a timely and professional manner.

The company used to allocate jobs via text or email, a system that was badly in need of updating, as drivers missed their job allocations and the tasks simply remained incomplete.

That was until the company installed TomTom LINK tracking boxes into all its vehicles.

TomTom LINK products will help to make your business much more efficient, and ultimately keep your customers and staff happy. Take the LINK 510 for example. The benefits of this little box are numerous. Easy to install and operate, the LINK 510 relays real-time and historical insight into when, where and how your vehicles are used.

The LINK 510 provides automated reports covering mileage, trips, and time spent on location and driving behaviour. This information ultimately allows you to optimise the efficiency of your teams on the road, drive down fuel, maintenance and insurance costs and reduce administration for your drivers and your back office. The main thing however, is that it allows your staff to spend more time with the customers, something which Glass Express relied on within their business.

The system they installed allowed them to estimate delivery times more accurately, and allowed managers and drivers to communicate more effectively.

They also found that their driver’s behaviours improved. Fuel was used more efficiently, they drove safer on the road and they took necessary breaks when required.

As a result, their job completion rate has increased by a staggering 33%, which is a great result!

This means that customers can have their windshields fixed quickly and can get back on the road in a car that is once again fit for the road. And it really us all thanks to one little box!

Could your business benefit from TomTom LINK systems? Get in touch now to see how!

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