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17/07/2013
What Did The Survey Show?
The Intermec Survey showed that 39% of companies have failed to initiate re-engineering efforts in the past year, and of these companies 72% had not evaluated their existing processes for at least 2 years.
The survey also showed that the key area for improvement, cited by most businesses is the operational efficiency of their company. 44% of companies surveyed believed that reviewing current workflows and technologies is the most effective means of achieving that.
The key it seems for most businesses is improving their mobile technology. But 23% of the companies surveyed have yet to deploy any sort of mobile technology. Most businesses claim that a lack of need and the cost of installing mobile technology is the main barrier.
Industry director for transport and logistics at Intermec, Jeff Sibio said, “Deploying mobile technology for pick-ups and deliveries has long been a way to improve efficiency….these findings prove that point emphatically.”
At the moment, there is a real lack of re-engineering going on within many businesses. In fact, the survey found that 60% of organisations still use paper-based systems to complete tasks associated with pick-up and delivery.
When asked what was the most important factor for customers, 77% of managers claimed that their biggest pressure was accuracy. In particular, they wanted a greater level of accessibility of data in back office systems.
Mobile technology fits into this demand, by providing data that can be accessed in the back office, and on the road. It also helps with improving the level of service to the end user.
Jeff Sibio claims, “We can see from this research that deploying technology is not just a cost-saving initiative, it’s increasingly essential to maintain new higher levels of service to keep customers happy.”
By utilising mobile technology, you can help to keep your customers happy and also improve your company’s efficiency.
Call G-Force Communications now on 01928 715 724 to see how mobile technologies can re-invigorate your business!